Need to ask something else?


Contact us today with any enquiery you may have

Have a Question?

Welcome to the Goldcard FAQs page, your go-to resource for answers to frequently asked questions about our company and services. At Goldcard, we are committed to delivering cutting-edge and secure payment solutions to a global audience of businesses and individuals.

This section is designed to offer clarity and address common inquiries related to our services, fees, security protocols, customer support, international expansion efforts, and integration processes. Recognizing the importance of clear communication and transparency, we’ve created this resource to help you navigate our offerings effectively. If you have additional questions or need further assistance, feel free to contact our dedicated support team. We’re here to help!

Goldcard offers black plastic cards for our Plastic  memberships. However, with corporate memberships, you will receive a metal card in your choice of black, silver, gold, or rose.

Goldcard operates with a designated base currency. When you make a purchase in a currency other than the base currency, the merchant receives payment in that specific currency. The automatic currency exchange process converts the funds from USD into any of the 150+ supported currencies by the card, utilizing competitive exchange rates.

With a Goldcard account, you have the ability to swiftly convert digital currencies stored in your wallet into traditional currencies. These converted funds can then be added to your Eurocard, enabling you to conveniently spend money online, at various establishments such as stores, restaurants, cafes, shops, and on transportation, wherever card payments are accepted.

Eurocard ensures swift delivery of your card through an Express courier service. Upon receiving your card, activation is required using your designated personal PIN number. Your PIN will be securely enclosed in a sealed envelope, and it is vital not to share this information with anyone. Safeguard your PIN diligently to ensure the security of your card at all times.

In the event of expiration or damage to your Goldcard, obtaining a replacement is a straightforward process through your Goldcard dashboard. It’s important to be aware that a replacement fee of $150 is applicable, covering the expenses associated with creating and delivering your new card. Once your order is confirmed, and the fee is settled, we prioritize the expedited delivery of your replacement card. Should you encounter any difficulties during this process, our 24/7 customer support team is ready to assist you.

If your Goldcard is lost or stolen, it’s important to act quickly. First, log into your Goldcard account and access your dashboard. You’ll find an option to pause your card, which will immediately halt all transactions. This helps protect your account from unauthorized use. At this stage, you can proceed to order a replacement card. Be aware that there is a replacement fee of $150. This fee covers the cost of producing and delivering the new card to you, as well as associated administrative processes.

innovative payments platform

Goldcard is the pinnacle of excellence in the world of intelligent payment systems, providing unmatched convenience, cutting-edge security, and a seamless user journey that knows no boundaries. It is the indisputable preference for those in pursuit of the utmost in worldwide financial transactions.

Scroll to Top